Terms of Service

Last Updated: March 2, 2026

Acceptance of Terms

By accessing or using any Syndeo Holdings websites, portals, data services, skip tracing outputs, or related offerings (collectively, the “Services”), you agree to these Terms of Service (“Terms”). If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity. If you do not agree, do not use the Services.

Your Responsibilities

You are solely responsible for how you use the Services and any data you obtain. You agree to:

• Use the Services only for lawful, non-abusive purposes and in compliance with all applicable laws and industry rules.
• You agree not to use the Services, or any data obtained through the Services, to engage in any illegal activity, harassment, stalking, threats, intimidation, discrimination, or any other conduct that violates applicable law or the rights of others.
• Before contacting any individual whose information you access through the Services, you must independently verify the phone number against the Federal Do Not Call (DNC) Registry, all applicable state do-not-call lists, the Telephone Consumer Protection Act (TCPA) requirements, any company-specific internal DNC lists, and any other similar registries or restrictions. Failure to do so is your sole responsibility.
• Refrain from harassment, threats, discrimination, or any other harmful conduct toward individuals whose information you access.
• Obtain and maintain all required consents, licenses, and permissions for outreach, marketing, or data processing activities.
• Honor opt-outs, do-not-call requests, do-not-mail requests, TCPA and TSR requirements, state telemarketing rules, text messaging restrictions, and call recording laws.

No Legal Advice: You are solely responsible for your compliance program. We do not provide legal advice and do not guarantee that your use of the Services satisfies any regulatory requirement.

Data Accuracy and Skip Tracing Outputs

• Data (including skip tracing results) may contain errors, be incomplete, outdated, or mismatched to a person or property. You must validate information with official records and current registries before relying on it.
• We do not guarantee that a phone number or email belongs to any particular person or that outreach will be compliant for your specific use case.
• You bear all risk for any outreach, marketing, or decisions you make using data from the Services.

Enhanced Skip Trace Credits and No Guarantee of Results

• No Guaranteed Results: Enhanced Skip Trace is a best-effort research service. We do not warrant or guarantee that any request will produce results, complete results, or accurate results. Certain property types — including but not limited to vacant lots, undeveloped land, commercial parcels, properties held in trusts or LLCs, and properties with incomplete, outdated, or conflicting public records — are inherently more difficult to trace and may yield limited, partial, or no information.
• Points Are Non-Refundable: Enhanced Skip Trace points are consumed at the time a request is submitted. Points are non-refundable regardless of whether the request returns usable results, partial results, or no results at all. By submitting a request you acknowledge and accept this risk.
• No Warranty of Completeness: Even when results are returned, the information may be incomplete, outdated, or inaccurate. You are responsible for independently verifying all contact details and property data before taking any action based on them.
• Service Availability: Enhanced Skip Trace requests are processed by our research team and fulfillment timelines may vary. We do not guarantee any specific turnaround time for results.

Property Search Credits and Data Privacy

• Credit Consumption: Property search credits are consumed each time a search query is sent to an external data provider (such as ATTOM or DealMachine). Internal catalogue searches do not consume credits. Credits are non-refundable once consumed.
• Billing Period Reset: Search credits are allocated per billing period based on your subscription tier. Unused credits do not roll over to the next period.
• Privacy Window: Properties discovered through external searches are exclusive to the discovering user (or their team, for Team tier subscribers) for 45 days from the date of discovery. After 45 days, discovered properties become available in the general catalogue for all paying users.
• Team Sharing: Team tier subscribers share search credits and search results across all team members. A search performed by any team member consumes from the shared pool and the discovered results are visible to all team members immediately.
• No Guaranteed Results: External property searches are dependent on third-party data providers. We do not guarantee that any search will return results, or that results will be complete or accurate. You are responsible for verifying all information independently.

Prohibited Conduct

You will not:

• Use the Services to harass, threaten, intimidate, or target individuals unfairly or unlawfully.
• Use automated or high-volume calling/texting without required consent or in violation of law.
• Bypass access controls, scrape without permission, introduce malware, or interfere with the Services.
• Misrepresent your identity, affiliation, or the purpose of any outreach.
• Use the Services for any unlawful, defamatory, fraudulent, or discriminatory purpose.
• Use data obtained through the Services to contact individuals on the Federal Do Not Call Registry, state do-not-call lists, or any similar registry without proper consent or exemption.

No Warranty; Service Availability

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including any warranties of accuracy, fitness for a particular purpose, merchantability, non-infringement, and availability. We do not warrant that the Services will be uninterrupted, secure, or error-free.

Limitation of Liability

To the fullest extent permitted by law, Syndeo Holdings and its affiliates, officers, employees, and contractors will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for lost profits or revenues, arising from or related to your use of the Services. Our total aggregate liability for any claim arising out of or relating to the Services will not exceed the greater of (a) the amounts you paid to us for the Services in the three (3) months before the claim arose, or (b) one hundred dollars (USD $100).

Indemnification

You will defend, indemnify, and hold harmless Syndeo Holdings and its affiliates, officers, employees, and contractors from and against any claims, losses, liabilities, damages, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services or any data obtained from them; (b) your outreach or marketing activities, including failure to honor opt-outs, DNC requirements, or consent obligations; (c) any allegation that your conduct violates law or infringes the rights of a third party; or (d) your breach of these Terms.

Dispute Resolution; Arbitration; Class Waiver

• Good-Faith Resolution: We both agree to try to resolve disputes informally first. Email us at hello@syndeo.holdings.
• Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The venue will be Austin, Texas, and the language will be English. Judgment on the award may be entered in any court of competent jurisdiction.
• Class Action Waiver: Disputes must be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding.
• Exceptions: Either party may seek injunctive relief in court to prevent unauthorized use or abuse of the Services or infringement of intellectual property rights.

Privacy and Cookies

Your use of the Services is also governed by our Privacy Policy and Cookie Policy. Please review them carefully to understand how we handle data and your choices.

Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.